Boutique Operational Insights
Mortgage & The City
Sarah E. Berkowitz-Melton
(Founder & CEO)
About Us
What is a Mortgage Operations Consultant?
This may sound biased, but mortgage operations is the backbone to any successful mortgage business. I know many would argue it’s sales, but what many do not stop to ask is, without our operations teams, what would any of us be able to do with the loans that our amazing sales teams bring in?
A mortgage operations consultant can help your team or company streamline your process flow to ensure you have more time and money to put towards, well…everything!
The impact of improved process flows, strong yet agile credit risk policies & procedures, increased knowledge and a more cohesive team is exponential for everyone including (and most importantly) your borrowers and referral partners.
Ditch the old “Feast or Famine” Model
Anyone who has been in this business for any length of time knows, often times it can feel like feast or famine. The good times are so plentiful, many think they’ll never end – and then BOOM!
The market shifts, the rates fluctuate, new guidelines rollout requiring more oversight; there are a number of reasons why those good times come grinding to a halt.
Knowing how to pivot to keep business moving in the right directions requires building a solid operational foundation (similar to a house – all puns intended).
Regardless of the times you find yourself in, there is no one-size fits all approach to running a successful mortgage company, however running a “tight ship” is always a good idea.
This philosophy will keep your margins stable and can feed your team in the lean times while allowing you to stock your stores in the plentiful times.
Primary Services
Custom Operations Training & Development
Post-Closing Remediation Process Development
Credit Risk Policy & Procedure Review & Overhaul
Product/Project Management Assistance
This idea is simple enough, but how?
How does a company run in such a way that allows all of these ideals to be fulfilled:
Increase my sales staff by continuing to attract top talent
Maintain a team of high-level operational staff
Ensure best practice is a key feature of the day-to-day business model
Give back to my community (both local and greater industry at large)
Enjoy substantial profits
The practices and platforms that will allow you to hit all these goals AT THE SAME TIME are what a mortgage operations consultant can do for your team.
Proven methods of reducing overhead without simply relying on operational layoffs while increasing collaboration between sales and operations can be found here!
Testimonials
Over the years, I’ve had the honor to work with Sarah B. at two different mortgage companies. From the ground level, all the way up to the executive leadership teams, Sarah was one of the most valuable assets within the company.
In my 20 years of mortgage originating, there isn’t anyone I can think of that knows the ins and outs of operating a successful mortgage company like Sarah!
Every now and then you come across someone who has a complex understanding of the mortgage industry, combined with the grit and the flexibility to roll with the punches (daily) – enter Sarah!
She has been around the block a few times, in a multitude of positions within the industry – growing, learning, excelling, training, collaborating, etc. Sarah is one of those people who can dive into any task (let’s be honest, typically juggling several) and make improvements and provide valid knowledge-based feedback on any topic in the operational realm.
She has an open mind and a skillset that cannot be taught – not everyone has that “thing” that you just can’t put your finger on; Sarah does.
Call her, talk to her; don’t take my word for it. Once you enter that conversation, what she has to offer will be made abundantly clear.
“I have worked with Sarah at multiple companies, and have seen her excel in various positions in each of the companies.
Her knowledge spans across various departments, which allows her to see things that others may miss.
She has brought her expertise to the market and will help many mortgage companies survive and thrive!
Sarah Berkowitz is an excellent teacher and facilitator. Her candid and professional approach made the training both interesting and fun.
All the information I needed to be successful reviewing VA appraisals was presented in an organized manner that was easy to learn and retain.
Sarah is skilled at engaging the class, providing information in a helpful manner, and giving individuals the direction they need to feel competent and comfortable reviewing VA appraisals.
I highly recommend Sarah as an instructor!
But…
How do I perfect my Process, increase my team’s knowledge and crush this mortgage game?
Blog
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